Hello from way up North, Tammy.

I called your office to thank you in person, but Brian told me you were out at the moment. I am sorry that I could not thank you over the phone for all the detective work, inventory searching, and everything else you did to help me out with my little emergency. Although my little microscopic order means relatively nothing to the bottom line at Firefly Fuel, it means a lot to me, and especially my wife.

You’re awesome 😊

I have been customer-facing over most of my nearly 40 year-long career. I have hired countless customer service and salespeople over that time. It is rare to find someone willing and able to think outside the box and figure out how to solve a customer problem that doesn’t fit the script. It takes extra calories and some head-scratching sometimes, and many people figure it’s not worth the bother. Especially if it’s for a faceless, small customer in another country as in my case.

Firefly Fuel is a better company because of team members like you.

That’s my story and I’m sticking to it.

Thanks very much, Tammy.​​​​

W. Archer
Vancouver, Canada
P Think Green – Keep it on the screen

Firefly Firepot Insert

"I've been using Firefly fuel for a number of years now (in different homes), just wanted to say your customer support has been outstanding."

Jeffrey Brownstein


The replacement glass arrived today in perfect condition. Thank you for sending it out so promptly. I really wish all vendors were like you and Firefly. You can be sure, I will buy from you again.

Have a good weekend.

Best Regards,

Maureen Grassmyer
Strategic Account Manager

Nilfisk, Inc. | USFC Sales | 9435 Winnetka Ave North | Brooklyn Park, MN 55445 | www.nilfisk.us